Frequently Asked Questions
Support
FAQs
How can I track the status of my order?
We ship using tracked deliveries with NZ Post.
We aim to ship products within 1 to 3 days of your purchase, sending you the tracking information as soon as the label is printed.
Where are Pins & Aces products made?
Pins & Aces strives to produce the highest quality products that are always backed with a lifetime guarantee. Some of products are imported, while others are made in Colorado, USA. Rest assured, everything we sell is of the highest quality and goes through a multi-point QC inspection before it is shipped to you.
How long does it take to ship my order?
For orders in stock in New Zealand, we ship orders within 1-3 days, and transit times are typically between 2-4 business days.
For back orders, special orders, or orders that we need to ship in from the US, please allow longer. We receive weekly shipments from Pins & Aces in Colorado, so you won't be waiting too long.
Can I see the Pins & Aces products in person?
Yes! You can have a look at our Pins & Aces products at the Golf Masters Trackman Studio in Mount Maunganui.
Contact us below to make a time!
Can I order items from the Pins & Aces.com site through you?
Yes! Currently, we don't hold the entire Pins and Aces collection of clothing, bags, and all accessories, but we can put in a order for you as the NZ-based reseller.
Use the contact form below to get in touch about which items you want to order.